6th Jan 2026

Resolved: Storage Block I/O Issue on the Veloci server

Hi, We are currently experiencing a storage block I/O issue on the Veloci server. We are working closely with the data center engineers and evaluating all possible recovery options. Due to the nature of this issue, there is a risk of partial or complete data loss, and recovery timelines cannot be guaranteed. Services on the affected server may ...
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31st Dec 2025

Resolved - Maintenance on Cali server

Hi, We identified an I/O issue on the Cali server related to bad sectors and RAID degradation. The issue has been reported to the data center, but resolution may take time. To avoid prolonged impact, we have initiated a full migration of all users to a new server named Buddha. The migration includes all user data and configuration. Migration ...
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16th Aug 2025

Resolved - Maintenance on Dominator server

Hi,

We are performing maintenance activity on the Dominator server. The ETA for uptime is 12-36 hours.

Thank you for your patience and understanding.

 

Update@19/08

The data centre is performing an upgrade to the processor. This might take a few hours. We will update you as soon as the upgrade finishes.

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17th Júl 2025

Resolved - Maintenance on prime server

Hi Users, We have identified a few I/O-related issues on the Prime server and have initiated maintenance to address them. We expect that the server will be up and running within 24-48 hours. We will update the ETA on getting more information from the data centre. We apologise sincerely for the inconvenience. Thank you for your patience and ...
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